Clear choices, clear expectations.

Adult purchaser

You must be an adult with authority to place the order, provide the delivery information, and submit the personalization. The site is not offered as a child account or child-directed purchasing service.

Your book and order review

The story, world, art style, format, dedication, price, shipping choice, tax, and delivery estimate shown in the final review and Shopify checkout describe the order. Review them carefully before payment.

A screen can display color and texture differently from a printed page. Product images demonstrate the selected story and art direction; reasonable print and binding variation is not necessarily a defect.

Personalization responsibility

You are responsible for the spelling, capitalization, and content you approve. You confirm that you have permission to submit your dedication and that the text does not violate another person’s rights or contain unlawful or harmful material.

Honeycomb may decline or cancel content it reasonably believes cannot be produced safely or lawfully. If we decline before production for that reason, we will issue the appropriate refund.

Price and payment

Prices are shown in U.S. dollars. Shopify checkout shows the merchandise subtotal, shipping, destination tax, and total before payment. An order is accepted after payment is successfully authorized and Honeycomb confirms it can fulfill the selected product.

Books and gift collections are one-time purchases, charged once.

Shopify hosts our checkout and commerce services and processes customer information, including through Shopify Network Intelligence. Its enhanced services can use interactions with our store, other merchants, and Shopify for advertising and personalization. Information may be processed in other countries. Our privacy policy explains Shopify’s data use and your opt-out choices.

Changes and cancellation

Email support@shophoneybooks.com within 12 hours after successful payment to request a correction or cancellation. The time you send your request determines whether it is within the correction window.

After the 12-hour correction window, correctly made personalized books are final sale. Honeycomb errors, defects, shipping damage, loss, non-delivery, and fulfillment failure remain covered by the returns and reprints policy.

Production, shipping, and delays

Honeycomb uses production and delivery providers to complete orders but remains the customer support contact. If an order will not ship within the timeframe shown at purchase, we will provide the legally required delay choice, including cancellation and a prompt refund when applicable.

Creative rights

Your purchase gives you ownership of the physical copy delivered to you. Honeycomb and its licensors retain rights in the underlying stories, illustrations, templates, brand, and site. Personalization does not grant a right to reproduce or commercially distribute those materials.

Applicable rights

Nothing in these terms limits non-waivable consumer rights. If part of these terms is unenforceable, the remaining terms continue to apply. Questions or concerns should first be sent to support@shophoneybooks.com so Honeycomb has an opportunity to resolve them promptly.