Honeycomb support
Let’s help with your book.
Email support@shophoneybooks.com. Include your order number if you have one.
Email support →Correct or cancel an order
Email within 12 hours after payment with your order number and the email used at checkout. Tell us the dedication or address correction you need, or ask to cancel for a full refund. Your request counts from the time you send it; you do not need to receive our reply within that window.
A print or delivery problem
Send the order number and clear photos when available. Honeycomb helps with an incorrect book, manufacturing defect, shipping damage, loss, or non-delivery. You do not need to contact the printer yourself.
Choosing a book or gift
Tell us the stories, animals, vehicles, or artwork you have in mind. We can help you find a book or collection and explain the format choices.
Keep personal details simple
No child photo, exact age, birthday, school, location, voice recording, or child login is needed. Never send payment credentials, access codes, or account secrets in a support message.